Topic

time-tracking

January 14, 20266 min read

Agency Utilization Rate: How to Calculate It and What to Do About It

Agency utilization rate explained: the formula, billable vs non-billable hours, benchmarks by role, why 100% is a trap, and the fixes that move the number without burning out the team.

April 22, 20257 min read

Agency Time Tracking: Why It Fails and How to Fix It

Agency time tracking fails when it feels like surveillance, the tool is slow, and nobody sees the data used. How to fix the habit, the categories, the tool, and the review so the numbers are real.